Frequently Asked Questions

What’s the best way to reach High Rapid Networks?
Where can I find my WiFi password?
My internet appears to be offline. What should I do?
What if I can’t reach anybody?
How do I know if my router is working / has power?
How do I pay my bill online?
I’m unable to access the Customer Portal at highrapid.com! What should I do?
Can you send me a paper bill?